How can I obtain free delivery?
We offer free delivery on all UK orders.
Do you ship internationally?
How can I pay?
We accept the following methods of payment:
- American Express
- Apple Pay
- Google Pay
- Shopify Pay
Please ensure that your billing name and address is entered exactly as it appears on your statements. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate. Your card is not charged until the order ships.
How do I return or exchange an item?
Power Pong is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you encounter any problems at all with your Power Pong robot, please email firstname.lastname@example.org. We promise to fix or replace your robot within a week.
If you would like to return your Power Pong robot, for any reason, for a full refund, you must let us know (by emailing email@example.com) within 14 days of receiving your goods. You then have another 14 days to return your goods to us after letting us know.
How do I contact customer service?
You can reach Power Pong UK customer service by emailing firstname.lastname@example.org.
How do I use a promotion/coupon code?
To redeem a promotion or coupon code, enter the code in the appropriate field during checkout. Be sure to enter the code with the exact spelling and capitalization as shown. You must click "Apply" in order for the discount to be applied. The discounted amount will be automatically displayed and deducted from the total. If the code is invalid, expired, or you have not placed the correct products in the shopping bag, a discount will not be applied.